Privacy Policy

Peppa Hart Limited

Business Registration Number: 78964274-000
Registered Address: Office No 26, 10/F, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Hong Kong
Websites: peppahart.com · peppahartloveclub.com
Contact: hello@peppahartloveclub.com

Effective Date: 1 May 2026

Peppa Hart Limited is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our websites or purchase our products and courses. Please read this policy carefully before using our websites or making a purchase.

This Privacy Policy is governed by the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO") and applies to all personal data collected by Peppa Hart Limited.

1. Who We Are

The data controller responsible for your personal data is:

Peppa Hart Limited
Business Registration Number: 78964274-000
Office No 26, 10/F, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Hong Kong

hello@peppahartloveclub.com

When we refer to "Peppa Hart Limited," "we," "us," or "our" in this policy, we mean the company above.

2. What Personal Data We Collect

We collect personal data that you provide directly to us, and data that is collected automatically when you use our websites. This includes:

Data You Provide Directly

Full name
Email address
Billing address
Payment information (processed securely by our payment provider — we do not store full card details)
Any information you share when contacting us by email, DM, or through our websites

Data Collected Automatically

IP address and approximate location
Browser type and device information
Pages visited and time spent on our websites
Referring URLs and click behaviour
Cookie data (see Section 8)

Data from Third-Party Platforms

If you interact with us via Instagram, email marketing platforms, or the Kajabi course platform, we may receive data about those interactions in accordance with those platforms' own privacy policies.

3. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To process your purchase and deliver your course or digital product
To create and manage your Kajabi course account
To send you transactional emails related to your purchase (order confirmation, access details, payment receipts)
To send you marketing emails about our products, courses, and updates — you can unsubscribe at any time
To respond to your enquiries and provide customer support
To improve our websites, products, and services
To comply with our legal obligations
To detect and prevent fraud, chargebacks, and misuse of our platforms

We will only use your personal data for the purposes for which it was collected, or for compatible purposes that you would reasonably expect.

4. Legal Basis for Processing

We process your personal data on the following bases:

Contract: Processing is necessary to perform our contract with you — i.e. to deliver the course or product you have purchased.
Legitimate Interests: We process certain data to operate and improve our business, prevent fraud, and communicate with you in ways you would reasonably expect.
Consent: Where we send marketing emails, we do so with your consent. You may withdraw consent at any time by clicking unsubscribe in any email.
Legal Obligation: We may process your data where required to comply with applicable laws and regulations.

5. How We Share Your Data

We do not sell your personal data. We may share your data with the following third parties solely for the purposes described in this policy:

Course Platform

Your name and email address are shared with Kajabi to create and manage your course account. Kajabi's privacy policy is available at kajabi.com/privacy.

Payment Processors

Your payment details are processed securely by our payment processor. We do not store your full card details. Payment processors operate under their own privacy policies and PCI-DSS compliance obligations.

Email Marketing

Your email address and name may be stored in our email marketing platform to send you transactional and marketing emails. You can unsubscribe from marketing emails at any time.

Analytics

We may use website analytics tools (such as Google Analytics) to understand how visitors use our websites. These tools may collect anonymised data about your browsing behaviour. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

Legal and Regulatory

We may disclose your data to law enforcement, regulators, or courts if required to do so by law or in connection with legal proceedings.

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

6. International Data Transfers

Peppa Hart Limited is based in Hong Kong. Our third-party service providers (including Kajabi and email marketing platforms) may process your data in countries outside Hong Kong, including the United States. Where data is transferred internationally, we ensure appropriate safeguards are in place, including relying on service providers who maintain adequate data protection standards.

7. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

Course access records: for the duration of your course access and for 7 years thereafter for accounting and legal purposes
Purchase and payment records: 7 years from the date of purchase, as required for tax and financial compliance
Email marketing data: until you unsubscribe or request deletion
General enquiry data: up to 3 years from your last contact with us

After the applicable retention period, your data will be securely deleted or anonymised.

8. Cookies

Our websites use cookies — small text files stored on your device — to improve your browsing experience and help us understand how our websites are used.

Types of Cookies We Use

Essential cookies: Required for the website to function. These cannot be switched off.
Analytics cookies: Help us understand how visitors interact with our websites. We use this data in aggregate and anonymised form.
Marketing cookies: May be used to track visits from our marketing campaigns and measure their effectiveness.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our websites. Where required by law, we will ask for your consent before placing non-essential cookies.

9. Your Rights

You have the following rights in relation to your personal data:

Right of access: You may request a copy of the personal data we hold about you.
Right to correction: You may request that we correct any inaccurate or incomplete personal data.
Right to erasure: You may request that we delete your personal data in certain circumstances, subject to our legal obligations.
Right to object: You may object to our processing of your data for direct marketing purposes at any time.
Right to withdraw consent: Where processing is based on consent (such as marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at hello@peppahartloveclub.com. We will respond to all requests within 40 days in accordance with the PDPO.

You also have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data (Hong Kong) if you believe your data has been mishandled. Details at pcpd.org.hk.

10. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

Secure HTTPS connections on our websites
Use of reputable, security-compliant third-party platforms
Restricted internal access to personal data
Regular review of our security practices

No method of transmission over the internet is 100% secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.

11. Children's Privacy

Our websites and courses are not directed at or intended for individuals under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, please contact us at hello@peppahartloveclub.com and we will delete it promptly.

12. Links to Third-Party Websites

Our websites may contain links to third-party websites and platforms. This Privacy Policy applies only to Peppa Hart Limited's websites and services. We are not responsible for the privacy practices of any third-party website. We encourage you to read the privacy policy of any third-party site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our websites with the effective date shown at the top of the policy. We encourage you to review this policy periodically. Your continued use of our websites or services after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:

Company: Peppa Hart Limited
Business Registration No.: 78964274-000
Email: hello@peppahartloveclub.com
Websites: peppahart.com · peppahartloveclub.com

We will respond to all privacy-related enquiries within 40 days as required under the Personal Data (Privacy) Ordinance (Hong Kong).